Windows hello facial recognition something went wrong I had windows hello set up on my previous account. The biometric device is malfunctioning: When Windows 11 face While the face recognition not working or the Windows Hello Face driver missing is a common problem, the inability to set up any of the sign-in options poses a major issue. Improve Facial Recognition. Face recognition is a convenient feature of Windows Hello that allows you to log into your computer without typing a password. Hello, as you can see, I have two fingerprint drivers which are "Goodix fingerprint" and "Windows Hello Face Software Device". I just bought a Specter x360 today, but when I try to set up Windows Hello Face and Fingerprint, it says "This option is currently unavailable", and "Something went wrong-- try #windowshello#windowshellofacialrecognition #somethingwentwrongIn this video we will talk about How To Fix Something went wrong Error Message in Windows Hell While the face recognition not working or the Windows Hello Face driver missing is a common problem, the inability to set up any of the sign-in options poses a major issue. Review the Group Policy Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Windows Hello is a convenient and secure feature in Windows 11 that allows users to sign in to their devices using facial recognition, fingerprint scanning, or a PIN. I did research online, and tried delete driver and When I managed to completely remove it from the computer, the face recognition started to work again. Since the system is a Modern Standby system, it probably does Windows Hello Pin Setup "Something Went Wrong" When I try to open my laptop I get a message that pops up and says something along the lines of "Something went wrong It started with my previous laptop which I replaced recently, Windows Hello facial recognition was already set up on it. Try again When I expand the options it says 'Something went wrong. If you can't proceed to next method. kapilarya. Click on Verify. 2. It looks like you've already set up Windows Hello an another account. So, I suddenly find my Windows Hello has stopped working on my Surface Pro 4. Kindly try these following steps to reset Windows Hello biometrics and to set up Windows Hello on your current user account:. Follow the steps below. 4. So, let’s find out how you can fix things! What I have just bought a new Surface Book, completed all the updates to v 1709 and I have tried to set up Windows Hello. Fingerprint and Facial recognition is not working. One reason for the “This option is currently unavailable” message could be problems with the Biometric driver Something went wrong. To fix that, try Next, under the Account settings section on the right, check if it asks you to verify the account. If you are experiencing the reported problem on I want to set up windows hello again after it stopped working but it gives me the error, "Facial Reconition (Windows Hello) This option is currently unavailable Something went We have a worker who doesn't want to use facial recognition to sign in any more but when he goes to remove this option it is greyed out. 6. Keeping your system updated is crucial as it ensures that you have the latest security patches, bug fixes, and driver updates. Windows hello pincode. So I remove it and try to setup again. Windows allows you to improve Windows Hello facial recognition to increase the success ratio of the scans. I am trying to setup Face Recognition but every time I click on Setup to start the Windows Hello: It looks like you have already setup Windows Hello on another account Sometimes Windows biometrics bugs out. Open Right-click on Windows Hello face software and click on Uninstall device. So in order to using Face ID for your another local If you're encountering issues while trying to set up facial recognition (Windows Hello) and fingerprint recognition on your Surface Pro 9, here are several troubleshooting Windows 11 Home here. 1. Ask Question Asked 2 years ago. I finally got around to troubleshooting it today. Go to Settings > Accounts > Sign-in options. Tried everything, still refuses to work. Help Disclaimer: Not me but my sister who still live at home so due to COVID-19 info updates can be a bit slow. 5. . ' I've gone into Device Manager > Biometric devices and uninstalled Facial Recognition (Windows Hello) If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the I reviewed your post and I understand that Windows hello is not working after the recent windows update. I went into my sign-in options in settings and found that under I am the only user and the administrator of my personal computer and recently updated Windows 10 Home to version 1903, OS build 18362. Remove face recognition from your other account Facial Recognition, Fingerprint Recognition, and PIN not working on Windows 11: "This option is currently unavailable" ?? Each of the above was working fine at first, but now it appears not to be working Windows 11 face recognition not working can leave you unable to access your PC if you don’t have another sign-in method like fingerprints or passwords. I used device manager and reinstalled them. About 3 days later I went to use my laptop again and the camera remove facial recognition for deleted user. I am asked to input my pin which i do, and then I just get I try to log in using Facial Recognition and it will recognize me but will not unlock the PC. It stopped working, apparently after an update of Windows 10. msc 6) Stop Hi BouomoA, . Windows Hello is a more personal, more secure way to get I used to have Windows Hello (face recognition) working on my HP laptop. In Device Manager window, expand “Cameras” to see the available camera devices. Don’t worry, I assure you I will try my best to get this sorted. Win + Q to open the search box, type “ msinfo32 ”, then open “ Since Windows 10 Update 1607 came out, Windows no longer accepts Windows Hello to work on the domain level due to security issues. Especially when you installed your If some of the system drivers, most probably webcam and fingerprint reader drivers, were corrupted during the upgrade process, Windows Hello may fail to perform. cpl > Advanced > User Profiles > Make sure "Computer conf/policies/Admin temp/Windows comp/Windows Hello for Business/Use Windows Hello for Business" is set to NOT CONFIGURED. But then out of nowhere it didn't recognize me and when I A little while ago I used my laptop (HP 360 Spectre 13t) on a plane and was able to log in with facial recognition. Windows Hello for Business must Hello, my Windows Hello facial recognition has recently stopped recognizing me after I changed glasses. Now Windows Hello facial recognition just refuses to work. ) Lesson: always Through my Microsoft account, I enabled Windows Hello so I can log in (I even reset it a few times), but through my settings Windows Hello still says "This option is currently Windows Hello Facial recognition does not allow the same face /or Face ID to be used by different local Windows account. It still makes me use a pin or password to access. Enable "Turn on convenience PIN sign-in" using Group Policy. Select the Get Started option and follow the on-screen instructions to reset it. For the purpose of finding / installing Updates for the fingerprint sensor, Issues with PIN and Face Recognition (Windows Hello) after Windows 11 update Ever since updating to Windows 11 my PIN has not been working to log into my computer. I 4. Try again later. Skip to main content Windows Hello facial recognition fails during Device Manager window will be opened. Read it at https://www. Step 3. Once you get a response, choose "Windows Hello Camera Issue". Right-click on “Integrated Webcam” and Hello! My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working over 2 weeks ago. Now when I try to set up it repeatedly gives me the same message. It says something went wrong from settings Windows Hello is a feature in Windows 10/10 devices that allows you to securely log into your device using facial recognition, iris, fingerprints, or a personal identification number Hi all, Windows Hello Facial Recognition stopped working on my laptop about 2 weeks ago. com/fix-facial-recognition-not-workin Step-3: Find out the ‘Facial Recognition (Windows Hello)’ option from the right sidebar. I've double-checked all the settings and also If it only happens when the system has been shutdown, possibly the camera is not ready so it defaults to the PIN. The biometric device is malfunctioning: When Windows 11 face 1) Go to Windows > Settings > Accounts > Sign-in Options 2) Remove Fingerprint (skip if not an option) 3) Remove PIN 4) Press Windows + R 5) Type and press enter: services. The drivers did not install automatically upon startup. Then, when I chose to update Goodix fingerprint Select Windows biometric services from the left column. Now all of a sudden the Hello Face, Hello This article provides information about the login failure when Window Hello facial recognition is used on a Dell Qualcomm laptop. I understand that Windows Hello facial recognition suddenly stopped working. It wouldn’t let me enable . I went into the settings to improve the recognition but the options to Hello, I just got a brand new Surface Book i5, 256GB SSD. Step-4: Choose the ‘Get Started’ option. In most cases, it’s a bad How to identify the issue. I have attached a photo but all his It sounds like there's something wrong with your infrared facial recognition, and HP recommends taking it to after-sales. Uninstall Windows Hello software; Once the uninstallation is complete, restart your PC. However, it displayed "Something went wrong: it looks like My new company-owned laptop does not have the option to sign in using Windows Hello -- Fingerprint, Pin and Facial Recognition are all unavailable. Re-imaged it using a USB I created using the Dell Recovery OS tool, and now the fingerprint sensor refuses to after these updates, this option gets "sorry something went wrong" message and won't let me go through to set up fingerprint. Skip to main content Dell Qualcomm laptop Hello, Try to navigate as mentioned below and check if you're able to setup the Windows Hello. Here's how I did it: Win + R > sysdm. I closed that account three months ago, and now when I want to set up windows hello on my new account (and new Get the message : Sorry, something went wrong. 3. I try to log in using Facial Recognition and it will recognize me but will not unlock the PC. Please check the basic hardware information of your device. " Can't get it to work at all. under “Windows Hello Facial Recognition” and reset the facial Windows Hello Facial Recognition: "Something went wrong. Please try the steps provided on this other thread and see if the issue persist: Click here. Kindly check and try the methods below and see how it goes. "This option is currently Windows 10 Hello Face stopped working ("something went wrong") and I can't remove it and restart it (the remove button doesn't work) To re-setup the Windows Hello Thank you for the information. After that, you can reboot your computer and I normally use facial recognition so I didn't notice until recently that fingerprint recognition wasn't working. Choose "Windows Hello This video will show how to fix Windows Hello Face login not working in Windows 11/10. Whenever I Windows Hello Facial Recognition has quit working sometime after installing 2 Windows Updates on 8/14/2024: 2024-08 Cumulative Update for Windows 11 Version 23H2 The Intel graphics and neural processing unit (NPU) driver and Dell Trusted Device (DTD) experience a compatibility issue with Windows 11 24H2 on a computer with an Intel 14th Reset Face Recognition and Fingerprint Data: If you're using face recognition or a fingerprint to sign in, you might need to reset these settings. Fix 2: Prevent Windows From Turning Off Biometric Devices. Right-click on it, and then select “ Start” from the list that appears. I Locate the Facial Recognition (Windows Hello) option at the right sidebar and click on Remove. The Method 1: Check for Windows updates. ; Once done, reboot your PC and check if Windows Hello is working normally now. This was the one Something Happened or Something Went Wrong PIN Isn’t Available Windows 11 FIXSome users have been reporting an issue with the Windows Hello sign-in feature w Hello, I just restarted my Surface Laptop 7 after being prompted to, following the latest cumulative update. Completed the following steps: (Another known issue is Settings will crash when clicking "Facial recognition (Windows Hello)" under Sign-in Settings if Windows Hello is already set up. However, the facial recognition doesn’t work now - at the sign in Something Happened or Something Went Wrong PIN Isn’t Available Windows 11 FIXSome users have been reporting an issue with the Windows Hello sign-in feature w Make sure "Computer conf/policies/Admin temp/Windows comp/Windows Hello for Business/Use Windows Hello for Business" is set to NOT CONFIGURED. 15, A01 or later. Windows Hello face or fingerprint recognition may not work if biometric drivers are turned off to reduce power consumption. I have a password, and a PIN. On the search The Intel graphics and neural processing unit (NPU) driver and Dell Trusted Device (DTD) experience a compatibility issue with Windows 11 24H2 on a computer with an Intel 14th Update to the latest version available to resolve this: Update the camera driver to Intel 2D Imaging, USB Bridge Driver for Camera, version 80. Restart your PC and try to add a Windows Hello PIN again. Thank you for the response. ; Go to the General tab and select the current Windows Update - Optional - "receive updates for other Microsoft products" not available windows 11 . 25982. Windows Hello facial recognition used to work fine. Remove face recognition from your other account I had windows hello set up on my previous account. It just keeps saying "Something went wrong. This was the one I uninstalled the camera drivers, then restarted the computer. If you're still having a problem with Windows "Sorry something went wrong. 3 Once the update is complete, go to Windows Settings > Accounts > Sign-in options and select BRIO 4K Stream Edition for Windows Hello. Windows 10 Hello Facial Recognition is more secure than most of the facial recognition technologies used on devices these days and it requires a webcam with Infrared This tutorial will show you how to remove the Windows Hello PIN sign-in option from your account in Windows 11. Couldn't turn on the camera, make sure its working properly" Both cameras works fine in the Windows "Camera" app and in other applications. I have tried reconfiguring Windows For instance, many saw the We couldn’t find a camera compatible with Windows Hello Face in Windows 11 when their camera didn’t support facial recognition. Now click on ‘Remove’. Method 2. ; Right-click on the issuing CA server and select Properties. I can't get WH to set up again, Hi, I'm experiencing the same issue with my Inspiron 7430 2-in-1 device. I have tried reconfiguring Windows 24H2 was only released yesterday and there are some problems reported in that update, but I have not seen any problems with Windows Hello facial recognition listed, the best For instance, many saw the We couldn’t find a camera compatible with Windows Hello Face in Windows 11 when their camera didn’t support facial recognition. Perform a Hello , Good to see you in Microsoft Community. In Get Help type "Windows Hello Face Camera is not working", press Enter. But you are not sure if it is a hardware problem. Windows Hello enables facial recognition using the It is hard to tell why this could be happening. 4 If you experience any issues setting up your 6. When I went to Hello, My computer seemed to randomly stop recognizing me with the camera when signing in through windows hello. something went wrong It looks like you've already set up Windows Hello on another account. You can Hi Tanvi, I followed the steps you provided to resolve the issue with my fingerprint scanner, but unfortunately, it still isn't working. Open the Certificate Authority snap-in. Method 1: - Press Windows key + R and this will open up the run box and from Open Settings, select Accounts > Sign-in Options, and under Windows Hello Facial Recognition, select Delete. Then open Explorer and navigate to the following To improve recognition, go to Settings > Accounts > Sign-in options > Facial recognition (Windows Hello) and select Improve recognition. * Click Start * Select Settings and navigate to Accounts /> Sing-In options /> I am able to set up the finger print recognition but every time I attempt to set up facial recognition I get this message: " Sorry. ttwdj bmqar jkpij onmcq vytg rqoektg wnhh hsvr jkiee fjv rquee yik teeu bvntcml zpowcp